Inforobo engages website visitors in automated conversations with the virtual assistant by simply chatting. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.
Inforobo has advance features like Hybrid human+AI chat, Speech Recognition, Text to speech and genetic algorithms for natural language processing. Hybrid chat interface means the automated chatbot answers most of the queries with artificial intelligence but if user asks a difficult question then a human can always take over the live chat and answer the question.